Open Positions
About the Role
We are seeking an experienced, results-driven Senior Spa Manager to lead our Chandler location while also providing leadership support to two additional Spa Managers in the Valley.
Chandler will remain your home spa and primary responsibility. In addition, you will dedicate approximately one day each week to working alongside the managers of two nearby locations—helping them strengthen performance, develop their teams, solve challenges, and execute company initiatives.
This is an excellent opportunity for a successful Spa Manager who is ready to expand their influence, develop other leaders, and take the next step toward multi-unit leadership.
Key Responsibilities
Chandler Spa Leadership
Take full ownership of the day-to-day operations and overall performance of the Chandler spa
Lead the spa toward its revenue, membership, service, retail, staffing, and profitability goals
Recruit, hire, train, coach, and retain a high-performing team
Create a positive, accountable workplace where employees feel supported and understand what is expected
Maintain appropriate staffing levels across the front desk, massage, and esthetics departments
Monitor schedules, payroll, labor, service capacity, and other controllable expenses
Ensure consistent execution of company policies, operating standards, and brand expectations
Maintain a clean, professional, welcoming, and service-focused environment
Address employee concerns, performance issues, and guest escalations promptly and professionally
Build strong relationships with members and guests while supporting excellent service recovery
Partner with company leadership and department directors to execute operational priorities
Valley Leadership Support
Dedicate approximately one day per week to supporting two additional Spa Managers in the Valley
Conduct regular spa visits, leadership check-ins, and performance reviews with assigned managers
Help managers understand their business, prioritize opportunities, and create clear action plans
Review key performance indicators, including revenue, membership growth, conversion, attrition, prebooking, upgrades, retail, gift cards, and labor
Coach managers on recruiting, team development, accountability, communication, and operational execution
Provide follow-up and ensure agreed-upon action items are completed
Help identify risks early and partner with leadership to resolve staffing or performance concerns
Support company rollouts, training initiatives, contests, and special projects
Serve as a positive example of our company values and leadership expectations
Provide temporary additional support when a location is experiencing a transition or urgent operational need
What We’re Looking For
Previous success managing a spa, salon, hospitality, retail, fitness, or membership-based business
Demonstrated ability to achieve sales, membership, labor, staffing, and operational goals
Experience recruiting, coaching, and developing employees and emerging leaders
Strong understanding of financial and operational performance
Ability to balance ownership of a home location with broader leadership responsibilities
Highly organized, proactive, and comfortable managing multiple priorities
Clear and confident communicator who can provide both support and accountability
Strong problem-solving and decision-making skills
Willingness to travel locally between assigned Valley locations
Availability to work a flexible schedule based on business needs, including some evenings and weekends
Experience with Hand & Stone or another membership-based wellness brand is preferred but not required
Our Ideal Senior Manager
Our ideal candidate is someone who can produce strong results without losing sight of the people behind them. You know how to set clear expectations, follow up consistently, and hold others accountable while maintaining trust and engagement.
You are comfortable stepping into challenges, making decisions, and helping other managers become more confident and capable. Most importantly, you understand that supporting another location does not mean taking it over—it means developing the manager so they can successfully lead it.
Requirements
Multi Unit Management Preferred
About the Company
Purple Eagle Spas is a growing multi-unit Hand & Stone franchise organization committed to being the best place to work and the best place to receive a service.
Our culture is built around Fun, Respect, Empathy, Excellence, Teamwork, and Accountability. We are looking for a leader who embodies these values and is excited to help our people, our spas, and our organization continue to grow.